Just Jyll

Silly me, I decided to pick up the phone a couple of weeks ago when the caller ID clearly listed Arbitron (410-312-8222). They asked if I’d do a radio log for a week, I agreed. They went over the process with – not complicated.

The books arrived (Friday, June 12) and the instructions were very clear – the survey period started Thursday, June 18. Arbitron called on Monday (June 15) and asked if I’d received everything and did I have any questions. I told the gentleman we understood everything and he reminded me that the survey started on June 18.

Arbitron called on Wednesday, June 17, and asked if we understood what we had to do. I said we understand clearly. He reminded me that the survey stared tomorrow.

Arbitron called today – Sunday (June 21) and asked if we understood how to use the books. I nicely told the lady that I did not appreciate being called a third time to inquire if I knew how to write down the call letters of the radio station I was listening to at a particular time.  I said, “I can read and follow directions. This isn’t a difficult process.” She continued to read from her script, “We understand that this process is very confusing and we want to make sure you are doing it correctly.”

On my third attempt at trying to interject, I finally said “we will complete the books, but please take us off your list as we do not want to do this again.” She hung up.

Wow.